Conversation AI Bot - Explained

The Conversation AI is an advanced feature that leverages AI technologies to enhance customer interactions with your business. The Bot solves complex problems and provides safer, more accurate answers than any AI Chatbot on the market. The 6 key pillars of the Conversation AI Bot are: Conversation AI Modes and settingsSupported conversation channelsTraining the BotConfiguring Bot's IntentTesting the Bot (Bot Trial)Workflow X Conversation AITABLE OF CONTENTSConversation AI Modes and SettingsSupported conversation channelsTraining the BotConfiguring Bot's IntentTesting the Bot (Bot Trial)Workflow X Conversation AIFrequently Asked QuestionsRelated ArticlesConversation AI Modes and SettingsThe Conversation AI bot has 3 modes for your account: OFF: This is the default mode where the conversation AI feature is inactive.

Bot training and bot trial are still active to train and test the bot before launching the botSuggestive: The bot responses are available inside the message composer box for the account user to send as is or edit before sending. Auto-Pilot: The bot automatically responds to a contact on behalf of the business. Supported conversation channelsThe bot currently supports the following channels: SMSFBIGWeb Chat (SMS Chat)Live ChatGBP (Google Business Profile)You can select which channels you'd like the bot to communicate through by going to "Settings" > "Conversation AI" and adding the channels via the "Supported Channels" dropdown.

If there is a channel that you would like us to add, please add an idea to the ideas board here https://Accommador.canny.io/conversation-aiTraining the BotThere are 2 ways to train your bot in the "Bot Training" section of the Conversation AI settings page in your account settings: Through web URLs and public linksAdding Question and Answer pairsNote: Bot training is free of costConfiguring Bot's IntentCurrently, there are 2 intents supported by the bot: General Support or Q/A: Provides information to the contact's queries based on the training informationAppointment Booking: Ask a few questions (customizable) and then book an appointment on the calendar.

Note: If an appointment for a contact is already booked ie in the Active/Confirmer state, the intent will dynamically switch to General support for that contact till the appointment is either completed or cancelledTesting the Bot (Bot Trial)The Conversation AI bot is FREE to test in the "Bot Trial" tab of your Conversation AI Account settings page. The intent to test can be selected from the dropdown and the bot will respond to you the same way it will respond to a contactFeedback can be provided by using the "Thumbs Up and Down" under each bot's response to fine-tune and add FaQs to be trainedWorkflow X Conversation AIUtilize the power of your bot training within workflows by using the Conversation AI Action following: Customization your entire promptConditional movement of the contact within the workflowAsk specific questions and create branches based on the contact's replyFrequently Asked QuestionsQ: Can I control how many messages the bot sends before it stops or hands off to an agent?

Yes. In the Advanced Settings section, you can define the maximum message count before the bot stops responding or transfers the conversation to a human agent. Q: Can I turn on the AI for just one channel while turning it off for the others? Yes.

Accommador supports channel-specific bot control. You can assign or disable the bot per communication channel from within each channel’s settings or in the multi-bot view. Q: How do I add the AI chatbot to my website? Once you’ve built your Conversation AI Bot and added “Web Chat” as a supported channel, the AI functionality will automatically be included when you install the chat widget on your Accommador funnel/website.