Conversations FAQs

Q: What attachment types are supported in Conversations?

A: Conversations supports the following attachment types: .pdf, .docx, .doc, .csv, .xlsx, .xls, .txt, .jpg, .jpeg, .png, .gif, .svg, .mp4, .mpeg, .mp3, .wav, .wave, .aiff, .aif, .aifc, .gsm, .ulaw, .vcf, .vcard, .pptx

Q: Why am I unable to send Instagram DMs to people who are commenting on my instagram posts?

A: For a business to send a DM to a contact, the contact has to send at-least one DM within last 24 hours. To reply to comments, use "Instagram Interactive Messenger" action from workflows and set the reply type as "Reply to comment via DM".