How to fix when the Review Request Email is not sending

Once you are in the location account: 1. Check what SMTP they are using, if [email protected] is connected in the SMTP integration, the user needs to log in as [email protected] and send the review request. 2. Check if the Email content has any Custom Values and check if they look good.

3. If they use Mailgun, there might be a delay. Article mentionedLimitation of using SMTP when emails are not sending:https://Accommadorassist.freshdesk.com/support/solutions/articles/48001203144-limitation-of-using-smtp-when-emails-are-not-sendingReviews, Review Requests, and the Accommador Review Widget:https://help.Accommador.com/support/solutions/articles/48000980328-reviews-review-requests-and-the-Accommador-review-widget