Identity Verification for Phone Number Purchases (US/CA/PR/IL)

Identity verification via Persona helps keep your +1 and +972 phone numbers compliant and reduces spam/abuse. Accommador has introduced Persona identity verification into the phone number purchasing process for numbers in the United States, Canada, Puerto Rico and Israel. This article explains when verification is required in Accommador Phone–managed accounts, what to expect during the process.

What is Identity

Verification? Accommador uses Persona to verify the identity of a user in a account when purchasing new US/Canada/Puerto Rico (+1) and Israel(+972) numbers under Accommador Phone–managed telephony. Completing Persona one time per account unlocks future number purchases and related messaging/calling registrations (A2P 10DLC, Toll‑Free Verification, CNAM, SHAKEN/STIR).

Applies to Accommador Phone–managed accounts that purchase +1 and +972 numbers. Triggered during the purchase flow when a account has not yet completed Persona. A successful verification marks the account as verified for future +1 and +972 purchases.

Key Benefits of Identity Verification

• Compliance & platform safety: helps ensure legal/operational compliance and reduces fraud and spam.
• Faster downstream approvals: improves readiness for A2P 10DLC brand/campaign registration and Toll‑Free verification.
• Better call/SMS deliverability: supports stronger reputation outcomes when combined with CNAM and SHAKEN/STIR.

One-time per account: once completed, +1 and +972 purchases and number pool actions are streamlined for that account. When Persona Identity Verification is Required? Persona is required only if all of the following are true: You’re purchasing a +1 number (United States, Canada, or Puerto Rico) or +972 number (Israel)The account is Accommador Phone–managed (not an external provider).

The account has not completed Persona before. After one successful verification (per account), you won’t be prompted again. This verified status applies to future: Phone number purchases (including Number Pool purchases/replenishment)A2P 10DLC brand registrationsToll‑Free number verificationsCNAM setupsSHAKEN/STIR authenticationHow To Complete Identity Verification Note: Persona is a one-time process per account.

Once verified, users will not be prompted again for future compliance actions or number purchases. Login to your account and click on Settings. Click on Phone System > + Add Number. Select a +1 or +972 number and click on Proceed to Buy.

When a user attempts to purchase a US/CA/PR/IL number and Persona hasn't been completed for that account, the following identity verification modal appears: Upload a valid government-issued ID (e.g., passport, driver's license, etc.) based on their country and ID options. After uploading the ID, users are prompted to complete live selfie verification using their webcam or phone.

Frequently Asked Questions

Q: Persona selfie: does it have to be on the customer’s own computer? Yes, the real human who owns/controls the account must personally complete the selfie and ID capture, but they can do it on whichever device is most convenient (desktop with webcam or mobile), as long as they can access the Persona flow for that account. Q: After Persona, is A2P registration no longer needed?

No, Persona does not replace A2P 10DLC registration. you still must complete A2P brand + campaign registration separately if you want compliant US long‑code SMS. Q: Do I need to verify for every purchase? No. Persona is typically one‑time per account.

After a successful verification, you can purchase +1 or +972 numbers (including into pools) without repeating Persona. Q: Does verification cost anything? There is no additional fee to complete Persona itself. Standard number purchase and usage fees apply.

Q: We purchase numbers into a pool—do we need to verify again for auto‑purchase? No. After the account is verified, both manual pool purchases and auto‑purchase/replenishment can proceed normally. Q: I started a +1 number purchase, but I don’t see the Persona verification prompt—what should I do?

Refresh the page and try the purchase again. In some cases, the updated verification UI may not appear until a refresh. If the issue persists, contact Support.