The built-in roles

Accommador ships with seven ready-made roles, one for each of the jobs most properties actually have. Assign the closest fit from Settings → Users and most teams never need anything more; when one doesn't quite fit, you clone it and adjust rather than bending the original.

The seven roles

• Property Admin: the everything role. The only role that can manage users and handle payment-gateway credentials. Your own role, and usually nobody else's.
• General Manager: everything except managing users and gateway credentials. Runs the whole operation day to day without holding the keys to access itself.
• Front Desk / Reservations: takes, changes and cancels bookings, records payments, sees guest contact details, and works with tasks. The selling-the-room role.
• Housekeeping Supervisor: sees bookings, arrivals, departures and occupancy, and runs the task side fully. No guest contact details, no rates, no money, and no changing reservations.
• Revenue Manager: sees bookings, sets rates, applies rate suggestions, and views and exports reports. Prices the house; doesn't touch guests or payments.
• Finance: sees bookings, handles the full payments side including refunds, sees guest contact details, views and exports reports, and works with owner statements.
• Read-only: looks but doesn't touch. Bookings, reports and tasks are visible, and nothing is changeable. Good for an owner-operator's accountant or a new starter's first week.

The lines the roles draw

The roles are built on a few deliberate splits. Recording a payment is not the same as refunding one. Viewing a report is not the same as exporting the data out of it. Guest contact details are restricted separately from guest names. Everyone who can see the work sees whose room it is, but phone numbers and emails stay with the roles that need them. And configuring the property's rooms, rates setup and catalogue is separate from operating it day to day.

Housekeeping is the strictest by design: cleaning staff see the arrivals, departures and rooms that are their work, and nothing about money, rates or guest contact details. That's standard practice across the industry, so keep it.

Adjusting a role

Built-in roles can't be edited directly. Accommador keeps them standard, so an edit would not hold. To adjust one, clone it: the copy is yours to rename and change freely, and the original stays intact as a reference. See custom roles.

Nobody can lock the account out

There's always at least one person who can manage users. You can't deactivate yourself, and you can't remove your own user-management access. Accommador refuses both. Administrators on your account keep user management at every sign-in regardless of the role they hold; to narrow one, change their account role first.

Troubleshooting

Which role for a duty manager who also takes payments?

Front Desk / Reservations covers taking bookings and recording payments. If they also need refunds, that's the Finance side. Clone Front Desk and add it, rather than handing over all of Finance. See custom roles.

Can two people hold the same role?

Yes. A role is a template, not a seat. Assign it to as many people as it fits.