Undo a check-in, check-out or no-show

Wrong booking clicked, or the "no-show" walked in at midnight. Statuses can be undone deliberately, with a reason, and with checks that make sure undoing one never quietly breaks your accounts.

What can be undone

• Undo check-in: the booking returns to confirmed.
• Undo no-show: back to confirmed, ready to check the guest in.
• Undo check-out: back to checked in.

A cancellation cannot be undone: cancelling put the nights back on sale, and by now someone else may have bought them. If a cancelled guest is coming after all, take a fresh booking. The calendar will tell you honestly whether the nights are still free.

How it works

1. Open the booking. On a checked-in, no-show or checked-out booking you'll see the matching undo action.
2. Click it. Accommador first checks whether the undo is safe to run.
3. If all is clear, type the required reason and confirm.
4. The status reverses, and the undo is recorded in the History tab with your reason.

Undoing a check-in is always the simple case: checking in never touched any money, so there is nothing to unwind.

When Xero is involved

Undoing a check-out affects a real invoice in your accounts, and so does undoing a no-show that raised a cancellation charge. Accommador never deletes or voids anything in Xero itself. Instead, it blocks the undo and hands you the exact work order: the payments to remove, the prepayments to un-allocate, and the invoice to void, in the right order, each with a link straight to it in Xero.

Do that work in Xero, come back, and click Re-check. Accommador verifies with Xero directly that the invoice really is voided, and only then does the undo proceed. It is a little more ceremony than one click, but it means an undo can never silently destroy an accounting record: you see, and perform, every accounting change yourself.

Built-in safety

If the booking changed under you between opening the dialog and confirming, the undo refuses and tells you rather than applying twice. The usual cause is your own double-click. And because an undo only moves a booking between occupied states, it never changes availability: no nights appear or disappear from sale.

Troubleshooting

The undo button isn't there

Only checked-in, no-show and checked-out bookings offer an undo. Confirmed bookings have nothing to undo, and cancellations are permanent as above.