Unread VS Read - Must Manually Mark as Read

How to mark the Conversation as read:1. Click Mark as Read2. Reply to the conversation manually3. Use workflow action to edit conversation4. Toggle on Auto Mark as Read in the…

How to mark the Conversation as read: 1. Click Mark as Read2. Reply to the conversation manually3. Use workflow action to edit conversation4.

Toggle on Auto Mark as Read in the workflow settings

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