Workflow Action - IVR End Call

Overview

The End Call (IVR) action allows the IVR system to immediately disconnect a call. Alternatively, you can choose to play a final message or custom audio before ending the call. This is useful when you want to wrap up an IVR interaction or provide an informational message before disconnecting. Action NameEnd CallAction DescriptionThe End Call (IVR) action disconnects a call immediately.

Optionally, users can configure a custom message or audio to be played before ending the call. This feature is useful for delivering a final message or confirmation to the caller before disconnection.

• Action DetailsHow to ConfigureAction Name: Set a name for this action to identify it within your workflow.
• Add Voice Instructions: Enable this toggle if you want to provide a final message before the call ends.

Otherwise, the call will disconnect immediately.

• Say or Play Message: Select whether to use a text-to-speech message ("Say a message") or an uploaded audio file ("Play audio file").
• Text to Say: If "Say a message" is selected, enter the text to be spoken to the caller.
• Language: Choose the language for the text-to-speech message.
• Message Voice: Select the voice type (Man or Woman) for the text-to-speech message.
• Number of Loops: Specify how many times the message should be repeated (default is 1).

Field NameDescriptionMandatoryAction NameName for this action in the workflowYesAdd Voice InstructionsToggle to enable or disable adding a final message before ending the callNoSay or Play MessageChoose between "Say a message" or "Play audio file" to deliver the final messageNoText to SayInput the text that will be converted to speech and played to the callerNoLanguageSelect the language of the text-to-speech voiceNoMessage VoiceChoose between "Man" or "Woman" for the text-to-speech voiceNoNumber of LoopsNumber of times to loop the final message (Default is 1)NoExampleScenario: At the end of a customer service call, you want to confirm that the system is going to disconnect and thank the customer for their call.

Action Name: End IVR CallAdd Voice Instructions: EnabledSay or Play Message: Say a messageText to Say: "Thank you for calling ABC Services. Your call will now end."Language: English (US)Message Voice: WomanNumber of Loops: 1When configured, the system will play the message and then disconnect the call automatically. Additional Notes: If Add Voice Instructions is disabled, the call will end immediately without any final message.

Using text-to-speech can be effective for providing dynamic, real-time information before ending a call.