Workflow Action - IVR Say/Play

Overview

The Say/Play action allows you to provide instructions or information to callers via either text-to-speech or pre-recorded audio. This action is part of an IVR (Interactive Voice Response) system, which helps guide callers through options or deliver important messages. Action NameSay/PlayAction DescriptionThis action lets you configure whether to play a text-to-speech message or a pre-recorded audio message to the caller.

It can be used for greetings, instructions, or any other information to be conveyed in a phone call. Action DetailsHow to ConfigureSay or Play Message: Choose whether you want to say a message (text-to-speech) or play a message (pre-recorded audio).

• Say a message: Input the text you want to convert to speech.
• Play a message: Upload an audio file to be played to the caller.
• Text to Say: If you selected "Say a message," type the text that the system will read aloud.
• Language: Select the language in which the message should be spoken.

Only English is supported for thisMessage Voice: Choose whether the voice will be male or female. Number of Loops: Set the number of times you want the message to be played. Default is 1. Field NameDescriptionMandatorySay or Play MessageChoose between text-to-speech or playing a pre-recorded audio messageYesText to SayThe text that will be converted to speech (if text-to-speech is selected)No (only for text-to-speech option)LanguageThe language in which the text will be spokenYesMessage VoiceSelect the type of voice (e.g., male or female) for the text-to-speechYesNumber of LoopsNumber of times the message should be repeatedNoExampleIf you're setting up a welcome message for a customer service IVR, you might configure it like this: Action Name: Welcome Message to the CallerSay or Play Message: Say a messageText to Say: "Hello, welcome to ABC Services.

Please press 1 for Sales, 2 for Support."Language: English (US)Message Voice: WomanNumber of Loops: 1Additional NotesFor pre-recorded audio, ensure the file is in a compatible format (e.g., MP3). Adjust the number of loops depending on the type of message and its importance.