Number Pool Support in Voice AI Agents

We now support assigning a Number Pool, a collection of multiple phone numbers to your AI Agents. Calls to any number in the pool will route dynamically based on your agent’s configuration. Important: Ensure you have at least one Number Pool created in order to use this feature.

Key Benefits of Number

• Pool SupportSingle-Agent Efficiency: Handle calls to multiple numbers with one agent, reducing the need to create and manage separate agents.
• Streamlined Workflow: Centralizes call routing, simplifying operations and minimizing redundancy.

How to Assign a

Number Pool to a Voice AI Agent

1. Access Voice AI Agent SettingsLog in to your Accommador account.From the left-hand menu, click on AI Agents.In the top navigation bar, select Voice AI.
2. Choose or Create a Voice AI AgentClick on + Create Agent to make a new agent, orChoose an existing one from your Agent List:Click directly on the agent's name, orClick the three-dot menu next to the agent and select Edit.
3. Open the Phone & Availability TabInside the agent editor, click on the Phone & Availability tab.Locate the section labeled Phone Number / Number Pool.
4. Assign a Number PoolClick on the Phone Number / Number Pool dropdown.Select the Number Pool you want to assign to this Voice AI Agent.Only pre-created number pools will appear in the list.You must create a number pool before this step if none exist.
5. Save the ConfigurationAfter selecting the desired number pool, click the Save button.Your selected number pool is now successfully assigned to the agent.