Guest Journey
Online check-in, ID, bonds, door codes, appointments and check-out.
Online check-in
- Check-in that happens before arrivalEvery booking gets a secure link where guests confirm details, sign terms, pay the balance and leave a bond before they arrive. Arrival day is just handing over the keys.
- The ready-made check-in flowsAccommador starts you with a check-in flow matched to your kind of property: front-desk style or whole-unit handover style. Use it as-is or make it yours.
- When guests get their check-in linkThe automatic schedule that sends check-in links and reminders, the master switch, and the two things to set up first so the messages actually go out.
Building your flow
- Edit your check-in flowThe flow editor: ordered steps across three phases, the step types, required steps, and gates that hold a step closed until your conditions are met.
- Ask guests your own questionsPut your own questions anywhere in the journey with custom form steps for text, choices, ratings, photos and signatures. Every answer is saved on the booking.
- House rules and signed termsGuests read and sign your house rules or hire agreement on their phone. The exact version they signed is kept on record, and they can be sent their signed copy.
- Collect ID securelyGuests upload ID or a licence at check-in. Documents are stored privately, viewing needs a one-time code, and you review them on the Compliance page.
Money & access
- Take the balance and bond during check-inCollect the outstanding balance and hold the security bond as part of check-in. Payment gates keep the door code locked until the money is settled.
- Door codes that appear only when they shouldGuests see door codes, directions and meeting points automatically. They appear only near arrival, and only once the steps and payments you require are done.
Appointments & messaging
- Briefings, inductions and appointment slotsGuests book their own briefing or handover slot during check-in, with capacity limits, a day roster for staff and alerts when a day overloads.
- Reply to booking-site guests from your inboxMessages from guests who booked on Airbnb, Booking.com or Expedia land in your Conversations inbox, and your replies go back where the guest is looking.
Check-out & feedback
- Guest self check-outGuests can check themselves out from their phone where you allow it. Each property chooses off, notify-you-only or fully automatic, and notify-only is the default.
- Feedback, ratings and condition photosEnd the stay with structured feedback, ratings and condition photos. Low scores raise a private follow-up task, and happy guests can be invited to leave a public review.