Porting your telephone number (non-Twilio number) to a location

Overview

This guide walks you through the process of porting a non-Twilio number—like one from Verizon or AT&T—into your Accommador-connected Twilio account. You’ll need to gather a few documents and fill out a porting form.⚠️ Tip: Porting numbers involves regulations and validation. Missing or incorrect information can cause delays or rejections. Step-by-Step Porting Instructions

1. Locate Your Location ID
2. Enter Customer Name
3. Enter Service Address
4. List Authorized Phone Numbers
5. Complete the Letter of Authorization (LOA)
6. Include Recent Billing Statement
7. Submit Your Port Request to TwilioPorting a Canadian Phone Number?(non-Twilio number) to a locatioFrequently Asked QuestionsRelated ArticlesPlease understand that port requests may take 2-4 weeks (4-6 weeks for more requests of more than 50 numbers)After reviewing the above video, please prepare the following information below and fill out the form: Porting Form. If you have questions, please contact supportWhat You’ll Need (At a Glance)Requirement DescriptionLocation IDThe ID of your Accommador account receiving the numberCustomer NameMust exactly match your phone billService AddressNo PO Boxes; must be the address on file with your carrierPhone NumbersIn E.164 format (e.g., +15551234567)Letter of Authorization (LOA)Downloaded, completed, and signed within the last 30 daysRecent Phone BillMust be a PDF, no larger than 4MBCarrier Account InfoAccount number, PIN or last 4 digits of SSN (for wireless)Step-by-Step Porting Instructions

1. Locate Your Location IDYou'll need the Location ID for the destination account where the number will be ported.
2. Enter Customer NameUse the exact name as shown on your current phone bill.First NameLast NameBusiness Name (if applicable)
3. Enter Service AddressUse the physical address on file with your current carrier. PO Boxes are not accepted.Street AddressCityState/ProvinceZip/Postal Code
4. List Authorized Phone NumbersInclude the numbers you want to port and relevant account details.Wireless NumbersPhone Number(s): e.g. +17787787878Wireless Account Number: e.g. 12345678PIN / Last 4 of SSN: e.g. 1234Carrier Name: e.g. VerizonLandline / Toll-Free NumbersPhone Number(s): e.g. +18881234568Number typePhone number(s):Wireless Account number:Pin / Last 4 of SSN:Service ProviderWireless Numberse.g. +17787787878e.g. 12345678e.g. 1234e.g. VerizonLandline & Toll-Free Phone Numberse.g. +18881234568
5. Complete the Letter of Authorization (LOA)Download and complete the LOA.Must be in PDF formatFile size cannot exceed 4MBNote: The LOA must be dated within the past 15 days.
6. Include Recent Billing StatementProvide a scanned or electronic copy of your most recent phone bill.Must be in PDF formatMax file size: 4MB
7. Submit Your Port Request to Twilio Note: This step would be taken care by customer supportPorting a Canadian Phone Number?(non-Twilio number) to a locationThe process is mostly the same, with a few additional notes:Typical duration: 4–6 weeks (varies by losing carrier)One-time porting fee: $7.00 USD per numberWhat You’ll NeedBefore filling out the Twilio Porting Form, make sure you have the following:Account SID (Provided by Accommador after setup)Phone number(s) in E.164 format to be ported. Example: [+][1][xxx][xxx][xxxx]Twilio Canadian Letter of Authorization (LOA)Must be signed within the last 15 daysYour most recent billing documentCustomer Account NumberThe one in your current carrier’s recordsFrequently Asked QuestionsQ: My Twilio number took forever to port. Why?A: Sometimes it might be that those Twilio numbers are already with another Twilio project. So we just need to move the Twilio number once the client provides the losing Account SID.   For details, see: Move Twilio Numbers From One Account To AnotherRelated ArticlesMoving numbers to an Accommador Phone Account from the client's own Twilio account