Which Twilio phone number will the leads be getting the SMS from?

Primary rule: If the User (who logged in to send the SMS) is in the account's My staff tab and has a Twilio Number assigned to himself or herself, the lead will get the SMS from the Twilio number assigned to that User. If the Twilio number is SMS incapable, we use the default number to send out the SMS instead. Learn more about Phone numbers for users / Assign Twilio Numbers to UsersGo to account Settings > My staff > Edit the userExpand Call & Voicemail SettingsIf the User (who logged in to Accommador) is not inside that account OR the User doesn't have a Twilio number assigned, we will first use1.

Channel number (first Twilio number ever used with that contact)If that number got removed, we will then use: 2. Default outbound numberWhen we hover over the text messages in the conversation, we can click on the three dots to view Details. This helps to indicate which Twilio number is used when sending SMS. Check out why SMS still coming from old Twilio number when I got a new one?