SIM-based calling with the Mobile App

Skip the copy-paste and dial leads straight from Accommador or Accommador using the mobile number already on your phone plan. SIM-based calling launches your device’s native dialer with the contact’s digits pre-filled, so you can act on opportunities the moment you see them—no business number or extra setup required. What Is SIM-Based Calling? SIM-based calling is a one-tap shortcut that hands a lead’s phone number from the Accommador mobile app to your phone’s built-in dialer.

Because the call routes through your personal or carrier-issued SIM, you can start conversations even if your workspace hasn’t purchased a dedicated business line. Important: This will work only when an Accommador phone is not purchased and active at the account level. Once Accommador Phone is setup, SIM-based calling is no longer available.

Key Benefits of SI

M-Based Calling Empower your team with friction-free outreach while you work toward a full Voice setup. Zero Setup: Works automatically before enabling Accommador PhoneFaster Outreach: One tap launches the dialer with the number pre‑filled, no copy & pasteCarrier Billing: Uses your existing SIM phone billing planMobile First Experience: Perfect for users who live inside the appBridges the Gap: Teams can start calling today and upgrade to built-in business numbers laterPrerequisites & LimitationsNo Accommador Phone number must exist at the account level.

Once a number is purchased, SIM calling is no longer availableStandard carrier minutes/charges apply. Calls are not billed through Accommador Phone or AcommadorNo call recording, transfer, or analytics are available (these rely on Accommador Phone)Manual logging is required to track SIM-based calls in AcommadorWhere You Can Place SIM‑based CallsFind the Call icon wherever phone numbers surface in the mobile app.

This includes: Contacts: Top-right of the profile headerOpportunities: Inside the Kanban card and detail viewConversations: Quick-action toolbar above each threadManuel Call LoggingSIM calls are not auto-logged inside Accommador. Track outcomes manually so your pipeline stays accurate. Here are three easy ways to capture every outcome: Tap Notes on the contact profile to record outcomesWorkflow Action - Log External Call: Log External Call to attribute manual notes to reporting fields.

To learn more, see: Workflow Action - Log External CallWorkflow Action - Manual Call: Manual Call to schedule follow‑ups. To learn more, see: Workflow Action - Manual CallHow to Place a SIM-Based CallFollow these three moves—no settings to toggle. Open Contacts, Opportunities, or ConversationsTap the phone icon next to the lead’s numberYour device’s dialer pops up with the number pre-filled.

Just press the Number to place the callThat’s it! The call uses your carrier minutes or unlimited plan just like any personal call.

Frequently Asked Questions

Q: Does this feature cost anything extra? No. Calls use your existing mobile plan minutes or VoLTE data. Nothing is billed through Accommador.

Q: Will contacts see my personal caller ID? Yes. Because the call originates from your SIM, recipients will see the name or number attached to your carrier line. Q: Will Accommador log my SIM‑based calls?

A: Automatic logging is only available for Accommador Phone (VoIP) calls. SIM calls use your carrier network and calls are not logged automatically through Accommador. This must be done manually.