Setting up webhooks to receive incoming calls, messages and status updates for calls (for Twilio users)
TABLE OF CONTENTSStep 1: Login to your Twilio account and click on the URL to view phone numbers:Step 2: Click on a phone number to edit the configurationStep 3: Set the Routing…
- Login to your Twilio account and click on the URL to view phone numbers:
- Click on a phone number to edit the configuration
- Set the Routing region to ‘US1’ if not done already.
- Under 'Voice Configuration' set it to:
- Under 'Messaging Service' set it to Routing region to ‘US1’ if not done already.
- Messaging service: No input/change needed Frequently Asked QuestionsIf you use Twilio and not Accommador phone directly, you need to setup webhooks to be able to receive incoming calls, messages and call status updates. In this article, we will help you learn how to do that in your Twilio console.Why should we setup webhooks?For you to receive calls, messages or status updates on our platform, Twilio needs to communicate with our system: send the incoming call, message or status update to us. Webhooks allow us to do that.Please follow the below steps to setup webhooks on Twilio (for incoming calls, incoming messages and call status updates):
- Login to your Twilio account and click on the URL to view phone numbers:
- Click on a phone number to edit the configuration
- Set the Routing region to ‘US1’ if not done already.
- Under 'Voice Configuration' set it to:Configure with: Webhook, TwiML Bin, Function, Studio Flow, Proxy ServiceA call comes in: WebhookUse the following URLhttps://services.Accommador.com/phone-system/voice-call/inboundHTTP: HTTP POSTPrimary handler fails: No changes neededCall status changes > URL:https://services.Accommador.com/appengine/twilio/incoming_call_statusHTTP: HTTP POSTCaller Name Lookup: Your choice, we recommend keeping this 'Enabled' to use lookupClick on the save configuration button
- Under 'Messaging Service' set it to Routing region to ‘US1’ if not done already.
- Messaging service: No input/change needed Configure with: Webhook, TwiML Bin, Function, Studio Flow, Proxy ServiceA message comes in: WebhookUse the following URLhttps://services.Accommador.com/conversations/providers/twilio/inbound_messageHTTP: HTTP POSTPrimary handler fails: No input/change neededClick on the save configuration buttonFrequently Asked QuestionsCurrently no frequently asked questions. Submit feedback on this article to help is add questions to this section!
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