Bring your existing bookings across

Do this before you go live, not after. If the bookings you already have aren't in Accommador, you're running two systems side by side, and you will eventually sell a room that's already sold. The import takes a spreadsheet export from your old system and walks you through bringing it in — skip it only if you're genuinely starting from nothing.

Before you start

Export your bookings from your old system as a spreadsheet. Each booking needs the guest's name, the arrival and departure dates, and the kind of room — plus at least one way to reach the guest, an email address or a phone number. Two more columns are worth including if your file has them: the booking reference from your old system (it's how payment rows find their booking later, and how re-runs avoid duplicates) and the date each booking was made.

The guided import, step by step

1. Go to Bookings → Import and choose your file.
2. If the file came from another system, choose the map-my-columns option. Accommador reads your heading row and a few rows, then suggests which of your columns holds what.
3. Check every pairing. Each row of the table is one piece of booking information Accommador can store — pick the column of your file that holds it, or mark it not in your file. You see what your first rows would become before anything is saved, and a picker sets how dates are written in your file (day-first or month-first), so 07/03 is never read the wrong way round.
4. Preview. Nothing has been saved yet — this is your file after clean-up, with warnings on anything needing attention. Check a few bookings against your own records. If your file names kinds of room you haven't created yet, the import can create them for you.
5. Confirm to bring the bookings in.

Money columns

Amounts must be plain numbers. A cell like $1,250.00 can't be read as money — taken as-is it would come through as 1 with the rest thrown away, so the import refuses it instead. When the preview finds amounts written with currency symbols or commas it shows a warning, and one click cleans them up. Until they're cleaned, those bookings won't be brought in.

The made-on date

If your file records when each booking was made, pair that column — it's what reports about how far ahead your guests book are built on. Without it, every imported booking is stored as made on the day you upload it, and that can't be put right afterwards. The import warns you and asks you to acknowledge this before going ahead, so it never happens silently.

After the import

Your bookings appear on the calendar — go and look. This is one of the stages the setup board can't check for you, so opening Bookings and confirming the calendar looks right is the confirmation. If an import stops partway, upload the same file again: bookings already brought in are skipped, not duplicated.

Then bring the money across too, so every booking shows the right balance owing from day one — see Import payments and deposits.

Troubleshooting

Some rows were refused

The preview names the reason per row — a missing date, no way to contact the guest, an amount that isn't a plain number. Fix those rows in your file and upload it again; everything already imported is skipped.