How payments land in Xero

Record a payment once in Accommador and it turns up in Xero on its own — against the right guest, the right document, and the right bank account. No re-keying, no import files, no end-of-month catch-up.

What flows across

• Deposits land as money held against the guest, then get applied to the invoice at check-out — see how bookings become Xero invoices.
• Balance and check-out payments record against the booking's invoice.
• Refunds are recorded against the original payment, so the net position in Xero always matches reality — see refund a payment.
• Card payments taken through Stripe or PayDollar flow through with their gateway detail — fees and settlement references — kept for reconciliation.

Each payment's method decides which Xero bank account it lands in, using the bank account mappings from the setup wizard — card takings to the account your gateway settles into, cash to the till account, transfers to your trading account.

When it happens

Payments queue and sync automatically, usually within a few minutes. The Accounting → Payments screen shows each payment's sync state — synced, pending, failed, or not yet synced — and a failed payment can be re-sent once whatever blocked it is fixed. If Xero is disconnected for a while, nothing is lost: payments wait and flow through once the connection is restored.

One click to the Xero record

Every synced payment carries a link straight to its record in Xero, and every invoiced booking links to its invoice — so "let me just check that in Xero" is a click, not a search.

Manual and imported payment methods

Payments you record by hand use a method you pick — cash, card, bank transfer and so on. Payments you bring across from a previous system keep the method labels they arrived with. Either way, a method needs a Xero bank account mapped before its payments can land in the right place — so after an import, check that every method label that came across has a bank account against it in your mappings.

Troubleshooting

A payment shows as failed

Open it — the payment's detail view shows the reason. The common causes are a connection that needs attention or a method with no bank account mapped. Fix the cause, then re-send the payment; it syncs with the same details you originally recorded.