Ask guests your own questions

Whatever the built-in steps don't ask, you can. A custom form step puts your own questions anywhere in the journey — before arrival, during the stay or at check-out — and every answer is saved against the booking.

Building a form

Add a custom form step in the flow editor (see edit your check-in flow), then build it field by field:

• Text and details — short answers, longer comments, email, phone, number and date fields.
• Choices — dropdowns, multi-selects, radio buttons and checkboxes.
• Acknowledgements — an "I understand" tick the guest must give.
• Ratings — a single rating on a scale you choose, or a grid of items to rate.
• Signature — the guest signs by typing their name.
• Photos — guests attach photos straight from their phone.

Each field can be required or optional, with its own help text. Fields can also appear conditionally — shown only when an earlier answer matches, so "Did anything go wrong?" can be followed by "Tell us more" only for the guests who said yes.

Answers land on the booking

Accommador checks the required fields as the guest submits, then saves the answers to the booking. Open the booking to see everything that guest selected and agreed to across the whole journey, laid out as labelled answers with print, download and export. Guests can also review their own answers — and download a copy — from their check-in page.

The structured feedback step

For end-of-stay satisfaction questions, don't build your own form — use the purpose-built feedback step instead. It asks the how-likely-are-you-to-recommend question in a consistent way, so results roll up into your reports rather than sitting as one-off answers. See feedback, ratings and condition photos.

Troubleshooting

What if a photo won't upload?

If photo upload is ever unavailable, the photo question hides itself and the rest of the form still submits — a guest is never stuck on a photo.

Do form answers change the booking's contact details?

No. Form answers are recorded alongside the booking; only the confirm-your-details step updates the guest's contact details themselves.