Guest follow-up

More reviews and repeat guests, without you doing a thing.

The pre-arrival note, the review ask and the come-back offer all go out for you, straight from the booking.

  • Sends itself from every booking
  • Knows the guest, the dates and the room
  • We set the messages up for you
The problem

Last winter's guests never heard from you again.

You know the follow-up matters. The review ask, the note that brings a guest back for a quiet week. Then you're changing linen and chasing a late arrival, and it slides.

A past guest is the cheapest booking you'll ever get. Leave them without a word and next year they rebook through Booking.com, commission and all.

The Accommador way

A separate email tool can send messages. It just can’t see who’s staying.

So you export lists, tag guests by hand, and hope the timing fits a stay the tool can’t see.

Here the messages live with the bookings. The booking sends them: when they arrive, when they check out, when they haven’t been back.

You build none of it. Tell us how you’d word them and we set the lot up before you go live.

How it works

What happens, step by step

  1. 01

    We set your messages up for you.

    The pre-arrival note, review ask and come-back note are written in your words. Change what you like; we switch them on.

  2. 02

    A guest books. That’s all that has to happen.

    Their name, dates and room are already there. Nothing to export, no button to remember.

  3. 03

    Each message goes out at the right moment.

    The day before they arrive. The morning after checkout. Months later, if they haven’t been back.

  4. 04

    It keeps going while you run the property.

    It covers every guest and every stay, so nothing is left on your to-do list.

What you get

What it does for you

Never forget to ask for a review

The ask goes out the morning after checkout, while they’re still happy.

Last year’s guests fill this year’s quiet week

Guests who haven’t been back in a while get a come-back note on their own.

Fewer “what time is check-in?” messages

The day before arrival they get the times, the directions and where to park.

Repeat guests come straight to you

Your name stays in their inbox, so the next stay is direct and commission-free.

Messages that sound like you wrote them

Each one already has the guest’s name, dates and room in it.

Nothing for you to build

We write every message and switch it on. You just approve the wording.

Why it's different

One system, not another separate tool

Most tools

They hold the booking and then stop. The following up is left to you, so it never happens.

Accommador

The booking sends each message for you, so it already knows the guest, the dates and the room. And we set the lot up before you go live.

An email tool, a texting tool and a reviews tool are three of the 13 you already pay for. Together those 13 run about $2,060/month. All of it is included here for $500/mo.

FAQ

Questions operators ask

Won’t it sound like a robot wrote it?

No. Each message already has the guest’s name, dates and room in it, and lands at the moment that fits their stay.

Do I have to set this up myself?

No. We write the messages, you change any wording you want, and we switch them on. Setup is free.

I already use a separate email tool. Why change?

That tool can’t see your bookings, so you export lists, tag by hand, and the timing never quite fits. Here the booking sends the message.

Will chasing repeat guests cost me my Booking.com bookings?

No. Your calendar still runs across 100+ booking sites. This only makes sure every guest hears from you again, however they booked.

What is it costing me to keep doing it by hand?

The review you never asked for and the guest who never came back. You already paid to win them once.

Pricing

Replace $2,060/mo of tools with one login

Keeping your calendar in sync across the booking sites costs about $250 a month on its own. Here it comes with your booking page, payments, Xero and guest emails, all from $500/mo per location.

One login replaces the lot

What you'd pay for it all separately

  • 100+ channel manager$250/mo
  • Property management system$400/mo
  • Branded booking engine$150/mo
  • Server-side conversion tracking$200/mo
  • Email marketing$80/mo
  • SMS marketing$80/mo
  • Marketing automations$80/mo
  • Reputation management$150/mo
  • Social media planner$60/mo
  • Website & funnel builder$250/mo
  • Guest CRM & database$80/mo
  • Integrated payments + bond holds$80/mo
  • Xero auto-reconciliation$200/mo
Total, bought separately$2,060/mo
Accommador: all of it$500/mo per location
You save $1,560/moabout $19,000 a year, not counting the bookings you stop losing
Book a demo

Locked-for-Life Plan

All of it for $5,000 a year, with that price held for life. We move you across free. 30-day free trial. Cancel before it ends and you pay nothing.

Book a demo
Built for independent operators

Stop stitching thirteen tools together

Thirteen subscriptions, about $2,060 a month, none of them talking to each other. Accommador is all of it in one login, from $500 AUD/mo per location.