Guest messages

Stop losing bookings to messages you never saw.

Every email, text and WhatsApp message lands in one thread. The guest's booking sits right beside it.

  • Email, text and WhatsApp in one thread
  • Every message saved against the booking
  • Included · nothing to set up
The problem

You're scrolling three apps to find one guest.

A guest emails on Monday, texts on Tuesday and messages through Airbnb on Wednesday. None of those apps know the others exist, and none of them show the booking.

So the guest waits while you work out who they are. The one you missed at 9pm didn't wait. They booked somewhere else, and you'll never know.

The Accommador way

Other inboxes collect messages. This one knows whose booking they belong to.

A shared-inbox app can pull two apps together. It still can't tell you who the guest is, when they arrive or what they owe.

We put the message and the booking on one screen: same system, same guest.

So when a guest writes, you already know who they are. You just answer.

How it works

What happens, step by step

  1. 01

    Every message lands in one thread.

    Email, text and WhatsApp land in the order they were sent, along with guest messages from Booking.com, Airbnb and Expedia.

  2. 02

    It finds the booking for you.

    Their dates, room and balance sit next to what they just asked.

  3. 03

    You reply from the same screen.

    Your answer goes back the way they wrote to you.

  4. 04

    The history stays put.

    Every message stays on the booking, so the next one starts with the full story.

Watch it working

The short version

The whole feature in about 30 seconds.

What you get

What it does for you

Stop losing the enquiries you never saw

Every message lands in the same thread, so nothing slips behind another app.

Answer in seconds, not tomorrow

Their booking is already on screen. No hunting for who this is.

Four apps down to one

One thread on the counter instead of email, text and WhatsApp in three places.

Whoever's on the desk can answer

Booking and conversation sit together, so anyone can pick it up cold.

Turn a question into a direct booking

A fast answer keeps the guest booking with you, not the travel site.

Reach guests on WhatsApp too

An optional add-on alongside email and text: $14.91/mo plus a per-message rate, both published on the pricing page.

Why it's different

One system, not another separate tool

Most tools

A shared inbox collects messages but knows nothing about the stay: who the guest is, when they arrive, what they still owe.

Accommador

Any inbox shows you what a guest wrote. This one shows the stay behind it: their dates, room and balance, right there.

Thirteen separate tools cost about $2,060 a month, and several of them are just for talking to guests. Accommador is all of it for $500.

FAQ

Questions operators ask

I've already got email and a texting app. Why change?

You've got several, and none of them know your bookings. This is one thread that already knows who the guest is, when they arrive and what they owe.

Is it hard to set up?

No. It's already there, with nothing to connect. Setup is free, and on the yearly plan we move your existing guest conversations across for you.

What about messages guests send through the booking sites?

Messages from Booking.com, Airbnb and Expedia land right here, in the same thread, labelled by site. Your reply goes back to the guest on that site. Messages from other booking sites stay in those sites' inboxes.

Does WhatsApp cost extra?

WhatsApp is an optional add-on: $14.91 a month plus a per-message rate, both published on the pricing page. Email and text are built in.

What if someone else has to answer?

Booking and conversation sit together, so whoever's covering picks it up cold, without a "let me find out who you are" first.

Pricing

Replace $2,060/mo of tools with one login

Keeping your calendar in sync across the booking sites costs about $250 a month on its own. Here it comes with your booking page, payments, Xero and guest emails, all from $500/mo per location.

One login replaces the lot

What you'd pay for it all separately

  • 100+ channel manager$250/mo
  • Property management system$400/mo
  • Branded booking engine$150/mo
  • Server-side conversion tracking$200/mo
  • Email marketing$80/mo
  • SMS marketing$80/mo
  • Marketing automations$80/mo
  • Reputation management$150/mo
  • Social media planner$60/mo
  • Website & funnel builder$250/mo
  • Guest CRM & database$80/mo
  • Integrated payments + bond holds$80/mo
  • Xero auto-reconciliation$200/mo
Total, bought separately$2,060/mo
Accommador: all of it$500/mo per location
You save $1,560/moabout $19,000 a year, not counting the bookings you stop losing
Book a demo

Locked-for-Life Plan

All of it for $5,000 a year, with that price held for life. We move you across free. 30-day free trial. Cancel before it ends and you pay nothing.

Book a demo
Built for independent operators

Stop stitching thirteen tools together

Thirteen subscriptions, about $2,060 a month, none of them talking to each other. Accommador is all of it in one login, from $500 AUD/mo per location.