Booking references explained

Every booking carries a short, human reference — something like 1001 or BNE-1001 — issued automatically the moment the booking is created, whether it came from a booking site, your booking page, or was typed in at the desk. It is the number you read out on the phone, the number the guest quotes back, and the number that ties the booking to its paperwork.

Where you'll see it

• At the top of the booking's page.
• In the booking pop-up on the calendar.
• On the booking's Xero invoice, where it names the invoice reference and its line items — so your bookkeeper can trace any invoice back to its booking without a lookup.
• On the booking statement you send a guest.

How the numbers work

References count up per property, so each property has its own tidy sequence. Cancelled bookings keep their number — a cancelled stay is still a record — which means small gaps in the sequence are normal, exactly as with a paper booking diary.

Make the format yours

In the admin area's booking-references page you can shape the format per property: an optional prefix (say BNE-), the starting number, and zero-padding if you like fixed-width numbers like 00042. A live preview shows the result as you type. Changes apply to bookings created from then on; numbers already issued never change.

The same page has a one-off backfill that gives your existing bookings numbers too — run it soon after you set the format up, and the oldest bookings get the lowest numbers.

Troubleshooting

A booking shows a long jumble of letters and numbers instead

That is the booking's internal system code, shown when no short reference has been issued — typically an older booking created before referencing was set up and not yet backfilled. Nothing is wrong; run the backfill and it gets a proper number. Everything about the booking works either way.

Is this the same as the booking site's own reference?

No. A booking from Booking.com or Airbnb also carries the site's own reservation code, which stays on the booking for cross-checking with the site. The Accommador reference is yours: one consistent format across every booking, whatever channel it came from.