How rooms are assigned automatically

A booking from a booking site or your own booking page sells a room type — "a Queen room" — not a specific room. Someone still has to decide which Queen the guest actually gets. You can drag each booking onto a room by hand, or switch on automatic assignment and let Accommador do it the moment the booking arrives.

How it picks a room

When a new booking comes in, Accommador looks at the rooms of that type in the priority order you have set and places the booking in the first one that is free for every night of the stay. Rooms already occupied for any of those nights are skipped, and so are rooms that are blocked or out of order. If no room is free, the booking simply sits in the Unassigned lane on the calendar — a booking is never rejected or held up because a room could not be picked.

The same order also decides how your rooms are listed down the side of the calendar, so the first room tried is the top room on the calendar — what you see is what it does.

Switching it on

1. Go to Distribution → Channel Manager and open your rooms — the physical rooms area.
2. In the Room Assignment Order card, switch on automatic assignment of new bookings.
3. Use the up and down arrows to put the rooms of each type in the order you want them filled, then save the order.
4. Optionally, use Assign unassigned now to place your existing future bookings that are still sitting unassigned, in one go.

It is off by default, so nothing changes until you decide you want it.

You stay in charge

Automatic assignment acts once, when the booking arrives. After that the room is yours to change — drag the booking to any other room whenever you like, and Accommador never moves it back. The assignment is recorded in the booking's history, marked as automatic, so you can always tell how a booking ended up where it is.

Troubleshooting

New bookings are still landing in the Unassigned lane

Either the toggle is off for that property, every room of that type is taken (or blocked) for those nights, or the room type has no actual rooms attached to it yet. Check the calendar for the stay's dates — if every row is full, unassigned is the honest answer.