Record a no-show

The room was held all night and nobody came. Marking the booking a no-show records what happened — and, just as importantly, turns the money you are keeping into proper, recognised revenue instead of a loose deposit sitting in limbo.

Marking the no-show

1. Open the confirmed booking.
2. Click No Show and confirm.

The status flips, the change lands in the booking's history, and the calendar shows it — so the next shift knows the story without asking.

The money: a real charge, raised for you

If you hold prepayments on the booking — a deposit, a part-payment — marking the no-show raises a genuine cancellation charge for the amount you keep. With Xero connected, an invoice is created for that amount and settled by the money you already hold, so your books show earned no-show revenue, not an unexplained credit. See cancellation charges for how the accounting works.

The amount is never typed in — it is worked out from what you actually hold. That gives you a simple, reliable rule:

• Keeping everything? Just mark the no-show; the charge covers the lot.
• Returning some of it? Refund that part first — whatever remains becomes the charge.
• Returning everything? Refund in full first; the no-show then raises no charge at all.

No-show or cancellation?

They record different things, and behave differently:

• Cancelling releases the nights back for sale everywhere, immediately. Use it when the guest tells you in advance they are not coming.
• A no-show keeps the booking on its dates — the room was genuinely held and the nights genuinely spent. Use it when the guest simply never arrived.

The cancel flow also offers choices for the money — refund it, keep it, or turn it into a voucher. A no-show has no such fork: the guest did not arrive, and what you hold (less anything you refund) is simply kept.

Troubleshooting

They turned up after all

It happens — a delayed flight, a midnight arrival. Use Undo no-show to put the booking back to confirmed, then check them in as normal. If a charge was already raised, the undo walks you through reversing it in Xero first — see undoing a status change.